At jagojp, the privacy and security of your personal data are treated with the same seriousness as the security of your funds. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and what rights you hold as a registered member.
This Privacy Policy ("Policy") describes the data protection practices of jagojp ("we," "us," "our," or the "Company") in connection with the operation of the jagojp online betting and casino platform accessible at jagojp.cam (the "Platform").
This Policy applies to all personal data collected from Users who register an Account, visit the Platform as a guest, contact our support team, or interact with our Platform through any digital channel. It should be read alongside our Terms & Conditions, which govern the overall use of the Platform.
We are committed to handling your personal data responsibly, transparently, and in a manner consistent with internationally recognized data protection principles. If you have any questions after reading this Policy in full, please contact our Data Protection team using the details provided in Section 15.
The categories of Personal Data we collect depend on how you interact with the Platform. The table below summarizes the main categories and specific data points within each.
| Category | Data Points Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID number (KTP / passport number), nationality |
| Contact Data | Email address, mobile phone number, residential address (including city, province, and postal code) |
| Financial Data | Bank account number, bank name (e.g., BCA, BRI, BNI, Mandiri), e-wallet account identifier (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history |
| Account Data | Username, encrypted password, Account registration date, Account status, preferred language, session login history |
| Transactional Data | Betting history, wager amounts, game selections, bonus usage, win/loss records, balance movements |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone setting (WIB/WITA/WIT) |
| Usage Data | Pages visited, session duration, navigation paths, clicks, search queries within the Platform |
| KYC Verification Data | ID document image, proof-of-address document, selfie photographs submitted during verification |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions |
jagojp collects Personal Data through the following channels:
You provide data directly to us when you register an Account, complete KYC verification, make a deposit or withdrawal request, contact our support team, participate in promotions, or respond to surveys. The accuracy and completeness of directly provided data is your responsibility.
When you access the Platform, our servers automatically collect Technical Data and Usage Data via server logs, session tracking technologies, and cookies. This data is collected regardless of whether you are logged in to your Account, and applies to guest visitors as well as registered members.
We receive certain data from trusted third-party service providers operating on our behalf, including:
We process your Personal Data only where we have a lawful basis to do so. The table below sets out the primary purposes for which we process your data and the corresponding legal basis for each.
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Processing deposits and withdrawals in IDR | Performance of contract |
| Identity and age verification (KYC — 21+ compliance) | Legal obligation; legitimate interest |
| Anti-fraud monitoring and suspicious activity detection | Legal obligation; legitimate interest |
| Anti-money laundering (AML) compliance | Legal obligation |
| Providing customer support in Bahasa Indonesia | Performance of contract; legitimate interest |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interest |
| Sending transactional notifications (deposit/withdrawal confirmations) | Performance of contract |
| Sending promotional offers and bonus communications | Consent (opt-in); legitimate interest |
| Platform analytics and performance optimization | Legitimate interest |
| Legal claims and regulatory reporting | Legal obligation; legitimate interest |
jagojp does not sell, rent, or trade your Personal Data to third parties. We share your data only in the limited circumstances described below.
We share data with contracted third-party service providers who process it solely on our behalf and under our instructions. These include payment gateway operators, KYC verification platforms, cloud infrastructure providers, customer support software vendors, and email delivery services. All Data Processors are bound by written data processing agreements that prohibit them from using your data for their own purposes.
We may disclose your Personal Data to competent authorities, regulators, or law enforcement agencies where required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure to the extent permitted by law.
In the event of a merger, acquisition, restructuring, or sale of the Company's assets, your Personal Data may be transferred to the acquiring entity as part of the transferred assets. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it, with a minimum of 30 days' advance notice via email.
We may share aggregated, anonymized statistical data (which cannot be used to identify any individual User) with business partners, advertisers, or public research bodies for the purpose of industry analysis, platform benchmarking, or responsible gaming research. Such data is not Personal Data and is not subject to the restrictions of this Policy.
We retain your Personal Data only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable law or regulatory obligation. The retention periods below reflect our standard practice.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years post-closure | Legal obligation (AML / KYC compliance) |
| Financial & Transaction Data | Duration of Account + 7 years post-closure | Legal obligation (financial record-keeping) |
| KYC Verification Documents | Duration of Account + 5 years post-closure | Legal obligation |
| Betting & Gaming History | Duration of Account + 3 years post-closure | Legitimate interest; dispute resolution |
| Support Communications | 3 years from date of interaction | Legitimate interest; quality assurance |
| Technical & Usage Logs | 13 months from collection | Legitimate interest; security monitoring |
| Cookie & Analytics Data | Up to 13 months from collection | Consent; legitimate interest |
Following the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Where deletion is not technically feasible within a given system, data is isolated from further active processing until deletion can be completed.
jagojp implements a comprehensive, layered security architecture to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. Our key security measures include:
jagojp uses cookies and similar tracking technologies (collectively, "Cookies") to operate and improve the Platform, personalize your experience, and analyze usage patterns. By continuing to use the Platform after reading this Policy, you acknowledge our use of Cookies as described below.
You may control non-essential cookies through your browser settings at any time. Disabling certain cookies may limit the functionality available to you on the Platform — for example, disabling functional cookies may mean that your language preferences are not saved between sessions. Strictly Necessary Cookies cannot be disabled without preventing the Platform from operating correctly.
Depending on the data protection laws applicable in your jurisdiction, you may hold some or all of the following rights in relation to your Personal Data held by jagojp. To exercise any of these rights, please contact our Data Protection team as described in Section 15.
You have the right to request a copy of the Personal Data we hold about you, along with information about how it is being used. We will provide this within 30 days of a verified request.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections to contact details can often be made directly within your Account settings panel.
You may request that we delete your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. Please note that where we are required by law to retain certain data — such as KYC and transaction records — a full erasure request cannot be fulfilled until the applicable legal retention period has elapsed.
You may request that we temporarily halt active processing of your data in certain circumstances, such as while a rectification request is under review or while you have objected to processing under the legitimate interest basis.
Where processing is based on your consent or on performance of a contract, and is carried out by automated means, you may request that we provide your Personal Data in a structured, machine-readable format (CSV or JSON) so that you can transfer it to another service provider.
You may object to our processing of your Personal Data where that processing is based on our legitimate interest. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless processing is necessary for the establishment, exercise, or defense of legal claims.
Where processing is based solely on your consent (for example, receipt of promotional communications), you may withdraw that consent at any time by updating your notification preferences within your Account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
jagojp strictly prohibits the use of the Platform by any individual under the age of 21. We do not knowingly collect, process, or retain Personal Data relating to minors. Our registration and KYC processes are specifically designed to identify and prevent under-age access.
If we become aware that Personal Data belonging to a person under 21 has been collected through the Platform — whether through fraudulent registration or any other means — we will promptly suspend the associated Account, delete the relevant data to the extent permitted by law, and notify relevant parties as appropriate.
If you are a parent or guardian and believe that a minor under your care has registered an Account on jagojp, please contact our support team immediately at the email address provided in Section 15. We treat all such reports with the highest priority.
jagojp operates a globally distributed technical infrastructure. As a result, your Personal Data may be transferred to and stored on servers located in jurisdictions outside of Indonesia. Where such transfers occur, we take appropriate steps to ensure that your data receives a level of protection consistent with this Policy and with internationally recognized data protection standards.
Safeguards employed for international transfers include contractual data transfer agreements incorporating standard privacy clauses, technical measures such as end-to-end encryption, and vendor due diligence processes that assess the data protection practices of all recipient entities before a transfer relationship is established.
By using the Platform and providing your Personal Data, you acknowledge and consent to such international transfers subject to the safeguards described in this section.
The Platform may contain references to or integrations with third-party services — for example, live game content delivered by studio providers such as Pragmatic Play, Evolution Gaming, NetEnt, or Microgaming. While these providers operate under contract with jagojp, they maintain their own privacy policies and data practices in respect of data processed directly within their own systems.
jagojp is not responsible for the privacy practices of third-party game studios, payment processors operating their own customer-facing interfaces, or any external website that may be linked from our Platform. We encourage you to review the privacy policies of any third-party service you interact with independently of the jagojp Platform.
jagojp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or business operations. When material changes are made, we will update the "Last Updated" date at the top of this page and notify active Account holders via email or an in-Platform notification with a minimum of 14 days' advance notice before the revised Policy takes effect.
We encourage you to review this Policy periodically. Your continued use of the Platform after the effective date of any revised Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree with a material change, you may close your Account in accordance with the procedure set out in our Terms & Conditions before the change takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your Personal Data, please contact our Data Protection team through the channels below. We are committed to responding to all privacy-related inquiries promptly and thoroughly.
For responsible gaming concerns, including requests to set deposit limits, apply for self-exclusion, or speak with a trained advisor, please visit our dedicated Responsible Gaming page or contact support directly via live chat at any time.
These highlights summarize our core data protection commitments. For the full legal detail, please read the complete Policy sections above.
All sensitive Personal Data — including KYC documents, bank account identifiers, and password hashes — is encrypted at rest using AES-256 and in transit using TLS 1.2+. Your data is protected at every point in our infrastructure.
jagojp never sells, rents, or trades your Personal Data to third-party marketers or data brokers. Your information is used exclusively to operate your Account and improve your experience on the Platform.
Our KYC process verifies every member's identity and age (21+) before approving withdrawals. KYC documents are stored with elevated security controls and accessed only by our authorized compliance team.
You hold full rights to access, correct, delete, restrict, and port your Personal Data. Submit a verified request via our support team and we will respond within 30 calendar days — no unnecessary delays.
We use only four categories of cookies — Strictly Necessary, Functional, Analytics, and Marketing — with clear explanations of each. Non-essential cookies can be managed through your browser settings at any time.
Our globally distributed servers are protected by enterprise firewalls, DDoS mitigation, and continuous intrusion detection. International data transfers use contractual safeguards and end-to-end encryption.
Our Privacy Policy works alongside our Terms & Conditions and Responsible Gaming Policy to give you complete transparency over how jagojp operates. Explore the related documents below or contact our support team with any questions.